Utility Billing/Customer Services Division
Due to recent spikes in Covid-19 cases, starting Monday, July 27, 2020, we will be scaling back on our hours of operations. City Hall will open to the public Monday and Wednesday from 8 am to 4 pm.
The Utility Billing Division of the Finance Department is responsible for the financial administration of the Enterprise Funds of the City. The functions of the division include accounting for the utility funds, processing water, sewer, sanitation, stormwater, fire inspection and fire line rental bills, and researching and responding to customer inquiries and complaints regarding billing and service.
Generate service billings on a monthly, quarterly, semi-annual or annual basis for activities within the City. Obtain billing information through written and verbal communication with the various departments, divisions and outside vendors within the scope of the commercial funds. Communicate this information in a timely and efficient manner to all City customers and/or Hallandale Beach property owners.
Provide answers to inquiries and resolve complaints on billing or service problems. Provide a positive message regarding the City and its staff to new residents when signing requests for City services.
Receives and records in the appropriate General Ledger account money collected by the City.
Pursue the collection of all outstanding revenues by sending delinquent notices to past-due customers, filing liens, telephoning debtors, mailing a series of final request letters, stopping City services and forwarding the debtor to additional collection procedures.