Please note that our systems will be going through scheduled maintenance starting Wednesday, August 24th at midnight through Monday, August 29th. During this time, online and over-the-phone payments will be unavailable for Utility Billing, General Billing, Condo Registration, Vacation Rentals, and Vacant Lot Registration. We apologize for any inconvenience that may be caused and appreciate your patience and understanding. If you have any questions or issues, please contact our customer service team at (954) 457-1360.

Overview

The Utility Billing Division of the Finance Department is responsible for the financial administration of the Enterprise Funds of the City. The functions of the division include accounting for the utility funds, processing water, sewer, sanitation, stormwater, fire inspection, and fire line rental bills, and researching and responding to customer inquiries and complaints regarding billing and service.

Services

Billing

Generate service billings on a monthly, quarterly, semi-annual, or annual basis for activities within the City. Obtain billing information through written and verbal communication with the various departments, divisions, and outside vendors within the scope of the commercial funds. Communicate this information in a timely and efficient manner to all City customers and/or Hallandale Beach property owners.

Customer Relations

Provide answers to inquiries and resolve complaints on billing or service problems. Provide a positive message regarding the City and its staff to new residents when signing requests for City services.

Accounts Receivable/Cashier

Receives and records in the appropriate General Ledger account money collected by the City.

Collections

Pursue the collection of all outstanding revenues by sending delinquent notices to past-due customers, filing liens, telephoning debtors, mailing a series of final request letters, stopping City services, and forwarding the debtor to additional collection procedures.