City Hall is now open to the public Mondays through Thursdays from 8 am to 4 pm (Excluding Holidays) for in-person payments. For Customer Service, please call (954) 457-1360 or email us.

Overview

The Utility Billing Division of the Finance Department is responsible for the financial administration of the Enterprise Funds of the City. The functions of the division include accounting for the utility funds, processing water, sewer, sanitation, stormwater, fire inspection, and fire line rental bills, and researching and responding to customer inquiries and complaints regarding billing and service.

Services

Billing

Generate service billings on a monthly, quarterly, semi-annual, or annual basis for activities within the City. Obtain billing information through written and verbal communication with the various departments, divisions, and outside vendors within the scope of the commercial funds. Communicate this information in a timely and efficient manner to all City customers and/or Hallandale Beach property owners.

Customer Relations

Provide answers to inquiries and resolve complaints on billing or service problems. Provide a positive message regarding the City and its staff to new residents when signing requests for City services.

Accounts Receivable/Cashier

Receives and records in the appropriate General Ledger account money collected by the City.

Collections

Pursue the collection of all outstanding revenues by sending delinquent notices to past-due customers, filing liens, telephoning debtors, mailing a series of final request letters, stopping City services, and forwarding the debtor to additional collection procedures.