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1. What is a base charge?

Many cities within Broward County have a base charge. The City of Hallandale Beach has a base charge for water and sewer. This charge helps cover the monthly cost of maintaining the water plant facilities and keeping the water and sewer lines available and ready to use immediately. This charge also includes repair of water main breaks and replacement of aging pipes.

2. How often are utility bills issued?

City utility bills are rendered on a monthly billing cycle. The City is not responsible for lost or undelivered bills. Therefore, if your bill is not received timely, you should call the Water Department immediately to avoid penalties and interrupted services. Call (954) 457-1360 for assistance.

3. When is my bill due?

Utility bills are due and payable monthly within twenty days of the billing date.

4. Is there a charge for late payment?

A late charge of 10% is added to accounts not paid within twenty days of the billing date. This penalty will be applied to the following month’s bill.

5. Does the City send late notices?

Delinquent notices are sent to customers as a final request for payment before service is disconnected. The City is not responsible for lost or undelivered notices.

6. When is water service subject to termination?

Water service is subject to termination for any utility billing which is not paid in full within thirty days from the original date of billing. Once termination procedures are initiated, the outstanding balance plus an additional $80 service charge must be paid in order to reinstate service or stop termination procedures.

7. How can payments be made?

1) Mailing your payment with the remittance stub to City Hall. 2) Bringing your payment and remittance stub to City Hall between the hours of 7:00 am to 5:30 pm Monday through Thursday (excluding Holidays); payments received prior to 2:00 pm are credited to the account on the same day and payments received after this time are credited the following business day. 3) Depositing payments with the remittance stub in an envelope in the night drop located by City Hall’s main entrance (no cash please); payments will be posted the following business day. 4) Signing up for payment bank drafting, payment of your utility account may be set up to automatically draft from your checking or savings account. Payment draft dates occur approximately fifteen days from the billing date-program participants continue to receive a bill to inform you of the amount and the draft date; call (954) 457-1360 for more information on how to join the program. (All payments are applied to the oldest outstanding balance first)

Bank Draft Sign-up Form

8. Is there a tampering charge?

Accounts will be charged $150 for each occurrence for illegally reconnecting the meter and $500 for each occurrence for illegally using jumpers.

9. How can I finalize my account or make changes?

You must notify Utility Customer Service when requesting to finalize an account. All requests to finalize an account must be made by the account holder in writing and accompanied by a picture ID. If you are selling a property, you must also include a signed and executed copy of the warranty deed. You are responsible for all account charges until you notify customer service and provide the required documentation. All changes to a utility account, including requests for disconnection, must be in writing and accompanied by a picture ID. Documentation may be brought, faxed at (954) 457-1343 or mailed to the Utility Department. Update/Change Utility Account Form

10. How can I change the mailing address?

Please mail the address correction request form. Update/Change Utility Account Form

11. What happens if my check is returned?

Checks which are returned to the Finance Department will result in a returned check charge. Returned checks and the returned check charge must be redeemed with cash within 24 hours or service may be terminated resulting in additional fees.

12. When do I get my deposit back?

The City retains your utility deposit on file until you terminate your service. At that time, the deposit is applied to your final bill and the difference is either refunded or billed to you.

13. How do I sign up for automatic bank drafting?

1. Print and fill out the attached form 2. Attach a voided check or deposit slip 3. Return the form and voided check or savings deposit slip to: City of Hallandale Beach c/o Commercial Division 400 South Federal Highway Hallandale Beach, Florida 33009.

Bank Draft Sign-up Form