FAQs • Hallandale Beach • CivicEngage

Why do I have multiple customer numbers (CID)?: There may be times that customer accounts have been duplicated in our system. Please contact us if for more details on how to consolidate all your general billing accounts.

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Finance- General Billing

2. When is my bill due?: General Billing invoices are due and payable within fifteen (15) days of the billing date.

To make a payment you can:

Use our online portal (www.cohb.org/paymybill)
Pay by Phone by calling 1-866-819-0126
In-person, from Monday and Wednesday from 8 am-4 pm. Visa Mastercard, cash, and check payments are accepted.
By mail, you can mail a payment slip and a check. DO NOT SEND CASH. The mailing address is City of Hallandale Beach/Finance Department, 400 S Federal Hwy Hallandale Beach, FL 33009.
By Text message, for this option, you need to create an account in our online payment portal and set up payments via text.

4. How can I make a change to my mailing address?: Changes can be made to your customer account by calling us at (954) 457–1369 or a request can be made by email at accountsreceivable@cohb.org.

5. I have older invoices due. How will my payment be applied?: Payments are applied to the oldest outstanding balance first. Please contact us for an account statement to know your total balance due.

6. When I processed my payment. Is that payment posted on my account immediately?: Yes, it is posted immediately.

7. I processed my payment yesterday, but the charge is not posted on my bank account/credit card statement yet. Why?: Please note that it depends on how your bank process charges.

8. Why do I have multiple customer numbers (CID)?: There may be times that customer accounts have been duplicated in our system. Please contact us if for more details on how to consolidate all your general billing accounts.

9. Have other questions regarding your bills?: Our staff is here to help. We are available to answer questions regarding your bill, account balances, payment options, and more. Please contact us at (954) 457-1369 or email us at accountsreceivable@cohb.org

10. What is the City Fiscal Year?: The City’s fiscal year starts on October 1st and ends on September 30th of the following year. For example, the fiscal year 2021 is from October 1st, 2020 until September 30th, 2021.